We take pride in specializing in the Home Care industry and providing each of our customers with responsive, competent, and excellent service.  

We have refined methods to prepare our new Account Associates. When hiring Account Associates for 24/7 Coastal Contact we look for candidates who are enthusiastic, passionate, and sensitive to the Home Care industry.  It is very important that you truly have a heart for the clients and their families while working to fill their needs.  

Job description 

We are an after-hours service specializing in home care. We handle all scheduling and emergency needs for our agencies all while working remotely. You will monitor missed clock ins’, call offs’, re-staffing shifts, client schedule changes, etc. Due to the nature of our business being after hours we work evenings, weekends, & holidays.  

As a remote work from home employee, you will see the benefits such as, being able to manage your work- life balance easier. No commuting to and from work, comfort of working from home, increased job satisfaction. We also promote within our company first. Our company is very closely run together, and we are very communicative with all employees and staff to maintain a highly quality standard for all employees across the board.   

We build positive relationships and a cohesive work environment through accessibility, open communication, empathy, listening to others, and taking an interest in others' well-being. 

Collaborative 

Together we drive results through leveraging each other's strengths, promoting innovative approaches and executing the business model. 

Accountable 

We are responsible for our words and actions, and our successes and failures, and we respect each other's contributions to supporting the Right at Home mission. 

Integrity 

We keep our promises, communicate with honesty and transparency, and deliver our services in adherence to our moral and ethical principles. 

Authentic 

We are genuine with ourselves and with others. We support self-expression, and each person’s true self is valued and 

1. Personable Environment 

One of the major benefits of working in a small office is that you are far more likely to build close working relationships with all staff, not just those in your immediate team or department. 

This tends to foster a strong sense of camaraderie, with all employees taking a vested interest in the success of both their colleagues and the company as a whole. 

2. Varied Workdays 

By their nature, small businesses often must operate in a flexible manner. This means that the daily roles of employees can be highly varied. 

Variety helps to keep a role interesting, preventing monotony and resulting in increased job satisfaction. 

3. Skills Development 

As small companies have fewer employees, they often take an ‘all hands-on deck’ approach in busy periods. 

This gives you a great opportunity to dive into roles that fall outside of your own job remit, and broaden your horizons (and future employability) with transferable skills. 

4. Greater Involvement in Key Decisions 

Within a small team, it is likely that the key decision-makers of the organization will be working alongside you. 

Furthermore, owners of small companies often respect and value the opinions of their employees. As such, you are far more likely to be involved in business decisions than if you were working for a large corporation. 

This increased involvement gives you the opportunity to showcase your commitment to company success, by offering your own vision for its future. 

5. Understanding Your Role in the Business 

One of the advantages of working for a small company is that you will be able to develop a deep understanding of the business, and your role within it. 

At a large corporation, you are one of many cogs in a very big wheel and may have limited knowledge of how the part you play impacts upon the bigger picture. 

At a small company, you have the opportunity to really get to grips with the business and understand how your role contributes to its success. 

6. Collaboration and Teamwork 

In a small business environment, you are likely to work side-by-side with colleagues across all departments. This fosters a level of respect among all employees, and often results in effective collaboration. 

7. Increased Recognition 

When you work for a large corporation, it can be difficult to stand out from the crowd. 

As part of a smaller team, you are far more likely to receive recognition for the hard work you put into the business – and be praised for your achievements. 

This recognition can lead to increased job satisfaction and a desire to do well. Ultimately, the more you put into your role, the more you will gain in return. 

8. Mentoring and Learning Opportunities 

While graduate schemes with large corporations offer great development opportunities, the direct mentoring offered by a small company should not be overlooked. 

Small business owners are more directly involved in the development of their employees; the nature of small companies means that your learning experience will be hands-on. 

This opportunity for one-to-one mentoring is better suited to some than a structured educational program. 

9. Career Progression 

As with development, career progression at larger firms is often structured and for many graduates, it can take years to work up the ladder. 

In a small company, your career progression is likely to be a direct result of your efforts and capabilities. 

What’s more, as your managers will be involved more closely with your work, they are more likely to recognize and reward fairly when it comes to promotion. 

10. Innovation and Creativity 

Small companies often must adapt quickly and effectively in response to changing market demands in order to thrive. 

This can lead to great opportunities for innovation which, as a valued team member, you can play a vital role in. 

For creative minds that like to think outside the box, this is one of the major benefits of working for a small company – offering the chance to be involved in pioneering change. 

Qualifications  

Do you have any experience in home care industry? 

If yes, what home care software’s are you familiar with? 

Do you consider yourself computer savvy? 

How many years’ experiences do you have in Microsoft, excel, word, office, outlook?  

How many years’ experiences do you have in customer service industry. 

Do you feel you have the ability to work in a fast-paced environment and multitask while working through scenarios in a professional manner? 

Have you ever worked remotely? 

Do you have a quiet workspace? 

Do you have reliable internet service? 

Do you have a computer? 

You are the most important part of our business, and we work tirelessly to ensure your complete satisfaction and peace of mind. 

Each new Account Associate undergoes a 3-week training process. 

The first part of our training is to train in  

First, they are trained in the homecare process so they understand what your care-providers will require. Next, they must become HIPPA compliant. After this they are trained to utilize the 24/7 Coastal Contact software and phone platform. Finally, they may engage in customer service while under supervision.